Terms of Service

Last updated: October 24, 2026

1. About Us

Welcome to Lumi. This store is operated by [SELLER’S FULL LEGAL NAME], trading as Lumi, located at [FULL BUSINESS ADDRESS, INCLUDING COUNTRY].

In these Terms, “Lumi,” “we,” “us,” and “our” refer to that seller. Our website is hosted on Shopify, which provides the platform used to operate our online store. Purchases made through this store are made directly with us.

These Terms of Service apply to your use of our website and purchases from our store, together with our Shipping, Returns & Refunds Policy and Privacy Policy.

Nothing in these Terms limits consumer rights or remedies that cannot legally be excluded.

2. Eligibility and Account Information

To place an order, you must be legally able to enter into a purchase agreement in your place of residence.

You agree to provide accurate and current contact, payment, and delivery information. You must be authorized to use the payment method provided.

If you create an account, you are responsible for keeping your login details secure. Please contact us promptly if you suspect unauthorized access.

3. Product Information

We aim to describe and display our products accurately. Screen settings and lighting may cause minor differences in how colors appear. This does not affect your rights if an item is defective or materially different from its description.

Our Baby Christmas Slippers are soft, padded fabric dress-up slippers with a decorative heel-shaped design. They are not walking shoes and are not designed to provide traction, balance, or support for standing or walking.

Age-based sizes are approximate guides. Please consult the available measurements and product information before purchasing.

We may update product descriptions or discontinue products for future purchases. Changes will not retrospectively alter the description or terms applicable to an order already accepted.

4. Orders and Acceptance

Submitting an order is an offer to purchase the selected items. An automated acknowledgment confirms that we received your order; acceptance occurs when we send an order acceptance or shipment confirmation.

We may decline or cancel an order for legitimate reasons, including unavailable stock, suspected fraud, payment problems, delivery restrictions, or a material listing error, subject to applicable law.

If we cannot fulfill your order, we will notify you and promptly refund any payment collected for the canceled items, including associated charges where applicable.

We will not substitute a different product or increase the agreed price without your consent.

5. Prices, Payments, and Promotions

The currency and price applicable to your order are shown at checkout. Taxes and shipping charges collected by us will be disclosed before you complete your purchase, as required by applicable law.

Prices and promotions may change for future orders. Changes will not increase the price of an order already accepted.

Promotions are subject to the conditions stated when offered. Any comparison price or advertised discount must accurately reflect the basis of the offer.

For international orders, customs duties or import taxes may apply. Where additional amounts are payable by the customer, this will be disclosed before purchase as required by applicable law. If relevant charges cannot reasonably be calculated in advance, we will explain that additional charges may apply.

6. Shipping and Delivery

We accept orders for the destinations available at checkout.

Order processing takes 3–7 business days. Estimated transit time after shipment is 7–15 business days, giving an estimated total of 10–22 business days. Business days exclude weekends and applicable public holidays.

We will send tracking information when your order ships. Delivery estimates are not guarantees of arrival by Christmas or another specific date unless we expressly agree to a guaranteed date.

If we cannot ship within the promised timeframe, we will notify you, provide a revised estimate where available, and offer the choice of accepting the delay or canceling for a full refund. We will obtain consent and issue refunds as required by applicable law.

Carrier or customs delays do not remove your applicable cancellation, refund, or other consumer rights.

Please contact us if an order appears lost, damaged in transit, or incorrectly marked as delivered. We will investigate with the carrier and provide the remedy required by applicable law. Merely handing a parcel to a carrier does not automatically end our responsibility to you.

7. Cancellations

If you wish to cancel or change an order, contact us as soon as possible at theefinvo@gmail.com.

If your order has already shipped, we may be unable to intercept it. You may still have return or withdrawal rights under our policy or applicable law.

Nothing in this section restricts cancellation rights arising from a shipping delay or other legal grounds.

8. Returns, Refunds, and Our 30-Day Guarantee

Our Shipping, Returns & Refunds Policy explains the return process, eligibility conditions, costs, and refund arrangements.

Under our voluntary return policy, you may request a change-of-mind return within 30 days of delivery. Items must meet the conditions stated in that policy. Unless applicable law requires otherwise, the customer pays return shipping for change-of-mind returns.

If your item arrives damaged, defective, incorrect, or with another product issue covered by our 30-day guarantee, contact us within 30 days of delivery. We will arrange a replacement or refund without charging you for return shipping related to the covered issue.

This commercial guarantee is additional to your statutory rights. The 30-day period does not limit legal rights that apply for a longer period. Conditions for voluntary change-of-mind returns do not override statutory rights relating to faulty or misdescribed goods.

Refunds will be made to the original payment method unless you agree to another method or applicable law requires otherwise. We do not require you to accept store credit instead of a legally required refund.

9. International Consumer Rights

Customers may have mandatory rights under the laws applicable to their purchase, including rights relating to product conformity, delivery, cancellation, withdrawal, repairs, replacements, and refunds.

Where a statutory withdrawal right applies, it remains available independently of our voluntary return policy. Any legally required information and withdrawal instructions will be provided separately.

If these Terms or our other policies conflict with mandatory consumer protections, those protections take priority.

10. Intellectual Property

Content on our website is owned by us or used with permission from the relevant rights holders. This may include text, graphics, photographs, videos, and branding.

You may use the website for personal shopping and other lawful purposes. You may not commercially reproduce or exploit protected content without permission, except where applicable law allows it.

Buying a product does not transfer intellectual property rights in its design or branding. Shopify and other third-party trademarks remain the property of their respective owners.

11. Reviews and Customer Content

Reviews must reflect genuine experiences. You must have permission to submit any photographs, videos, or other content you provide, including permission relating to any identifiable people shown.

When you submit a review for publication, you give us permission to display it with the name or identifier you choose to make public. We may make minor formatting changes without changing its meaning.

We will obtain appropriate permission before using customer photographs or videos in advertising beyond the purpose for which they were submitted.

We may remove content that is fraudulent, unlawful, abusive, unrelated to the product, or infringes another person’s rights. We do not remove legitimate reviews solely because they are negative.

Please disclose any incentive or compensation connected with a review.

12. Privacy and Communications

Our Privacy Policy explains how personal information is collected, used, and shared.

Shopify and other service providers may process information needed to operate the store, process payments, prevent fraud, and fulfill orders, as described in the applicable privacy notices.

We may send transactional messages concerning orders, shipping, returns, and account matters. Marketing messages are handled separately in accordance with applicable consent and opt-out requirements.

13. Third-Party Services and Links

Our website may contain links or tools supplied by third parties. Their separate terms and privacy policies may apply when you use their services.

We do not control independent third-party websites. However, using Shopify, payment processors, carriers, or other service providers does not remove our responsibilities as the seller or limit your mandatory consumer rights.

14. Acceptable Use

You must not use our website to commit fraud, impersonate another person, infringe intellectual property rights, distribute malware, collect personal information unlawfully, or interfere with the website’s security or operation.

We may restrict access where reasonably necessary to address unlawful conduct, fraud, or security threats. Restricting access does not cancel our obligations concerning accepted orders, refunds, or applicable consumer rights.

15. Website Availability and Liability

We take reasonable steps to keep the website accurate and available, but cannot guarantee uninterrupted or error-free access.

Nothing in these Terms excludes our express product promises, our stated commercial guarantee, or warranties and remedies that cannot legally be excluded.

We do not exclude or restrict liability for fraud, deliberate misconduct, or any injury, loss, or other liability that applicable law does not allow us to exclude or restrict.

Any limitation relating to website availability applies only to the extent permitted by law and does not remove your rights concerning products purchased from us.

16. Errors and Corrections

We may correct typographical errors or inaccurate information on the website.

If a material error affects an order, we will contact you with the relevant information and available options. We will not impose an increased price or materially different product without your agreement.

If we cancel an order because it cannot be fulfilled, we will promptly refund the amounts paid for the canceled purchase.

17. Disputes and Applicable Law

If you have a complaint, please contact us at theefinvo@gmail.com so we can try to resolve it.

These Terms do not require you to waive access to courts, consumer authorities, payment disputes, or other remedies available under applicable law.

Applicable law and jurisdiction will be determined under the relevant legal rules. Nothing in these Terms deprives you of mandatory protections or the right to bring proceedings in a court available to you under those rules.

18. Changes to These Terms

We may update these Terms for future use of the website and future orders. The latest revision date will appear at the top of this page.

The terms applicable when your order was accepted will continue to apply to that order, unless a change is required by law or you agree otherwise.

We will provide notice of material changes where required by applicable law.

19. General Provisions

These Terms and the policies referenced in them form the agreement relating to your use of the store and your purchases, without excluding binding product descriptions, express promises, or mandatory legal rights.

If any provision is unenforceable, the remaining provisions will continue to apply where legally permitted.

A delay in enforcing a right does not waive that right. Any transfer of our business or contractual responsibilities will not reduce your consumer rights.

Translations will not be used to remove protections or language rights provided by applicable law.

20. Contact Information

Email: theefinvo@gmail.com

Please contact us before sending a return so we can provide the correct return address and instructions. Our business address may differ from the return address.