Shipping Policy

Last updated: October 24, 2026

Thank you for shopping with Lumi. This policy explains our processing times, shipping options, and what to expect after placing an order.

Order Processing

Orders are processed within 3–7 business days after payment confirmation.

Business days exclude weekends and applicable public holidays. Once your order ships, we’ll email you a shipping confirmation with tracking information.

Estimated Delivery Times

Shipping typically takes 7–15 business days after your order has been processed and dispatched.

The estimated total time from placing your order to delivery is 10–22 business days, including processing.

Delivery times are estimates and may vary by destination, customs processing, weather, or carrier conditions. Any different delivery estimate applicable to your order will be shown before purchase.

Arrival by Christmas or another specific date is not guaranteed unless we expressly confirm a guaranteed delivery date.

Shipping Costs

Free standard shipping is available on eligible orders during our launch promotion, as displayed at checkout.

Outside this promotion, any shipping charges will be shown before you complete your purchase. Free shipping does not automatically include customs duties or import taxes.

Shipping Destinations

We offer international shipping, including to the United States, for destinations available at checkout.

If your country is unavailable at checkout, please contact us before placing an order. Shipping availability may change for future orders.

Customs and Import Charges

International orders may be subject to customs duties, import taxes, or other charges depending on the destination.

Charges collected by us will be shown at checkout. If additional charges may be payable by you upon delivery, we will disclose this before purchase as required by applicable law. Charges that cannot reasonably be calculated in advance may be assessed by the relevant authorities.

Customs processing may affect delivery times, but does not remove your applicable consumer rights.

Order Tracking

Once your order ships, we’ll email you a tracking number and tracking link.

Tracking information may not update immediately after dispatch. If tracking is unavailable or appears unchanged for an extended period, contact us at theefinvo@gmail.com.

Shipping Address

Please provide a complete and accurate shipping address, including any apartment or unit number.

If you notice an error, contact us immediately. We’ll try to update the address before dispatch, but changes may not be possible after shipment.

If an address error results in additional delivery or reshipping costs, we will explain the available options and obtain your agreement before charging you.

Shipping Delays

If we cannot dispatch your order within the stated processing timeframe, we will notify you, provide a revised estimate where available, and offer the choice of accepting the delay or canceling for a full refund.

We will obtain any consent required by applicable law before extending the shipment timeframe.

If your package is delayed after dispatch, contact us so we can investigate and explain the available options. Delivery estimates do not override cancellation or refund rights provided by applicable law.

Lost or Damaged Packages

If your package appears lost, arrives damaged, or is marked as delivered but cannot be located, contact us at theefinvo@gmail.com with your order number.

We will investigate with the carrier and arrange an appropriate resolution, including a replacement or refund where applicable. You will not be required to resolve the issue with the carrier on your own.

For damaged items, please include photographs if available. Our 30-day product guarantee applies as described in our Shipping, Returns & Refunds Policy, without limiting any longer statutory rights.

Order Changes and Cancellations

To request a change or cancellation, contact us as soon as possible.

We will try to accommodate your request before shipment. Once an order is in transit, we may be unable to intercept or modify it. This does not affect any return, withdrawal, or cancellation rights available under our policies or applicable law.

Refunds for canceled orders will be issued promptly to the original payment method, unless you agree otherwise or applicable law requires a different arrangement.

Consumer Rights

Nothing in this policy limits rights relating to delivery, cancellation, refunds, or other remedies under applicable consumer protection laws.

Contact

For shipping questions or help with an order, email theefinvo@gmail.com.

Please include your order number so we can locate your purchase.